It is a difficult task in all countries to bridge the digital divide in a society. On the one hand, there are so-called digital natives, those who have grown up with smartphones and notebooks all around them all the time. On the other hand, there are many persons who have not kept track of the digital turn and feel rather lost or are afraid of making mistakes using digital tools. As public services are also moving online, the need for a society-wide comprehensive mastering of digital information and tools have become a sheer necessity. It is much more than just nice to have.
As public services move online like registrations, payments or tax declarations, the need for training and/or assistance of millions of people in a country become a real challenge. This is where the innovative project “digital zebra” in Berlin comes into play. Through the network of public libraries you can get support in person to master your digital challenges.
The name of the project refers to the “zebra crossing” of a road, which assists persons to move from one side to the other side, just like crossing the digital divide. We shall need a lot of those guides and other multiplyers who can assist people to move safely online. Only through this form of taking people with you on the move towards online public services we shall close the gap of the digital divide. It is probably going to widen before we can narrow it again, unless we breeding digital zebras in a rapid way.
(Image: SCCON 2024-10, Berlin) 
Start-up Winner
The SCCON 2024 has awarded one of its prizes for start-ups to „neuraflow“, which proposes the programming of chatbots for small communities or cities among other AI-applications. The test in multiple languages for the city of Bremerhaven is fun to test and shows that online public services can be witty and fun to use. The incorporation of local dialects gives the impression of a very personalized service. Moving the administration closer to the heart and the location of its citizens is achievable through shifting communication online. Prior information before a first contact speeds up information and administrative processes for everyone involved. Congratulations to the team involved and we look forward to many nice applications of the same technology in other cities. Admin can be fun, even in Germany 😉😂
Administration Online
The public administration is more and more moving online. The electronic identity is becoming a reality for all those with a recent personal identity card and who remember where they stored their pin code which came with the card. Moving houses or apartments or car registrations among other official registrations can be carried out online rather than by joining the lengthy queues at your public administration. The “buergerservice.org e.V.” presented the easy steps at the SCCON 2024 in Berlin again to the audiences. The support by the “mobile citizen’s office”, allowed to do the PIN retrieval or change on site and during 2 minutes. This is going to be a game changer for many people who shun away from lengthy admin procedures and push off such registrations due to the time-consuming queueing systems currently in place. Labour shortages are circumvented by e-administration and citizen’s satisfaction with public services increases. More publicity for such e-services and rapid implementation across countries and the EU should bring a about a new e-dynamic drive to old Europe. Employees or civil servants will be pleased to deal with exceptional cases only rather than the bulk of repetitive registrar work. More time will be available to real case management instead of suffering from impatient citizen clients. “Administration as a service” sounds like the new device of digital public management. 
Digital public management
Countries with large public sectors also have specialized research called administrative science. More than 25 years ago the whole discipline has been hooked on the idea of so-called “new public management”, which introduced “management by objectives” and “benchmarking” as new tools into the field of public sector management. In Germany Naschold and Bogumil (2000) have been publishing extensively on the topic. In 2024 the new public management is well established and the now new challenge is “digital public management”. Berlin just hosted a fair on this topic (SCCON 2024). This allows to speed up administrative procedures, increase the reach of public administration into remote areas and creates new challenges to counter the digital divide of society. The modern public sector may shift from being pushed by private sector companies in terms of digitalization to being a forerunner of digital provision of services. Tax declarations in Germany are a good example, where for many years it is a widespread practice to rely on digital forms of declaration and communication between the tax office and its clients.
Other countries, like Estonia, have taken already many more far reaching forms of digital public management and digital provision of services. The scope of such reforms is huge and the administration of persons in remote areas and aging societies give additional reasons to push ahead with digital public management.
At the time when even emails become outdated among youth, some administrations are proud to feature their latest innovation in digitalization. A machine is opening physical letters and scans the documents automatically and stores them in a secured cloud for example. It is indeed an important “bridging technology” for administrations dealing with a generation of older persons who are used to this form of communicationd by (snail)mail.
Many interesting new digital solutions (hard and software) were on display at the SCCON 2024 and many more are in the pipeline or pilots have been implemented already, well worth studying in more detail. 
Forced Living Space
The „Topography of Terror“ hosted the book launch of the research project on „Zwangsräume“ (forced living space or forced homes). The cooperation of an impressive network of organizations (Aktives Museum Faschismus und Widerstand in Berlin e.V., Koordinierungsstelle Stolpersteine Berlin, Alfred Landecker Foundation, Metropol Verlag) has achieved to uncover the forced relocations of thousands of German jewish people from rented place to another one, thereby regrouping and cramping Jews into ever smaller living spaces in predetermined houses within Berlin. Through this horrible step by step expropriation and extermination terror was present and visible all over Berlin. The online documentation and data access allowed citizen science projects to accompany the research and actively contribute to enlarge the data investigated, analysis and dissemination of the findings. The continuation and extension of the project is already in preparation and seeks additional funding and volunteers. The traditional book publication helps to provide an insight into the thorough historical research which started with a more adequate definition „Zwangsräume“ than the previously used term of so-called „Judenhäuser“, since the houses had and kept a mixed population sharing the living spaces until deportations of the jewish persons forced into ever smaller living spaces before. The property of the deported persons was recovered by officials from sealed apartments and sold mostly as bargains on auctions or just redistributed among officials in need or with special merit for the Nazi-movement. This adds an intergenerational dimension to the project that is also worth looking into in the next phase of this extremely valuable project based on large online archives from original register information and other documents. (Image: The map shown below in the presentation has blue signs that have already been traced and hundreds of red signs where the histories are not yet retrieved).
Nazi Reinterpretations
Even almost 80 years after the end of Nazi terror and the 2nd World War started by Germany, we witness attempts to reinterpret the lives and careers of many Nazi officials. In the same realm, the crimes committed to pull out „Stolpersteine“ try to negate the horrible crimes committed by the Nazi leadership and their followers. The special exhibition at „Topography of Terror“ on „Reinhard Heydrich. Career and Violence” allows to study the biography of this high ranking and convinced Nazi official. After the usual career trajectory of a marine soldier he entered the Nazi secret police and made his career moving up the ranks showing readiness to use above average violence. This seems to have been a precondition to qualify for fast career trajectories. These personality traits have been demonstrated for thousands of Nazi officials in their professional life. This exhibition has additional merits to provide shocking evidence that the wife of Heydrich even many years after the end of the Nazi terror and 2nd WW does not show any signs of regret for what were her husband’s crimes against humanity. They had a splendid life and lived in a palace near Prag before her husband died after an attack by partisans. This is a great lesson to sharpen our awareness of those trying to reinterpret the lives of Nazi leaders and many of their followers. It is a timely reminder to not focus on rosy pictures of the Nazi time without the acknowledgment of the responsibility for millions of people who died. (Image: Extract of exhibition on Heydrich, Topography of Terror, Berlin 2024, book publication).
Nazi SS Terror
The permanent exhibition „Topography of Terror“ in the middle of Berlin is always a place that receives a lot of attention from tourists. This is great news. The central location is certainly part of the success story. The Brandenburg Gate and the boulevard„Unter den Linden“ nearby allow to combine historic interests and site seeing. Many groups from schools gain a visual impression of the terrorism the Nazi dictatorship and its para-military organizations have exercised during the years 1933-1945. The years after the 1st World war until the full dictatorship were crucial to attempt to stem the Nazi tide rolling across Germany from the original Munich-based headquarters. The information on the „Establishment of the Führer‘s Dictatorship“ (image below) is a warning to all of is today to guard against the beginnings of similarly extreme movements and parties today. We shall always remember and we shall never surrender.
Risk Takers
We are all risk takers of one form or the another. Those of us who ride motorbikes or enjoy rock climbing have an above average taste for risk taking. Since the publication of „The risk society“ we are aware that collectively as a society we have taken on additional risks like nuclear energy, atomic weapons or the risk associated with silent climate change with the persistent reliance on fossil fuels to a large extent. Holman W. Jenkins (WSJ) has added an additional perspective on risk takers which originates from government policies to encourage building homes in places subject to high risks of flooding. Several policies come to mind that encourage individuals to take high risks and construct and repair buildings in flood prone areas. Government grants, insurance policies and relocation subsidies are at issue here. Regulations like driving licenses try to build on competences to ensure „more rational risk taking“ in people. Teaching about nutrition might alleviate the obesity pandemic as much as awareness of an active lifestyle can avoid a large number of cardiovascular diseases. Risk taking should be to a large extent an individual’s choice with the consequence to live up to the consequences of the risks taken also more an individual’s responsibility. Collective solutions are a powerful way to encourage additional risk taking. The consequences of those well-defined solutions have to be funded collectively as well. A society-wide discussion and voting process on such issues has to be organized and updated from time to time. (Image Skateboard high and long jumps Brussels 2024-10)
Aging Politicians
The process of aging is usually a process which is progressing slowly. For politicians this process seems to run in fast forward. The churning of people through careers as politicians is quite unpredictable despite the fact that a career track through youth organizations of political parties or non-governmental organizations is a fairly good predictor of prospects of a career within this party. As the political culture has become even more rough through the comments and criticism of official media and social media, the expectations to be available for comment and debate are almost instantaneous.
Burn-out and frustration are a more frequent occurrence. As such this is not surprising, but the young age of these occurrences are real concern. The profession of politicians bears many risks and even threats to their lives. Democracies rely heavily on politicians who master complex subjects and can communicate effectively about these topics.
Aging societies can no longer just claim that politicians should reflect the age structure of society. It remains a challenge to train and support young people for jobs in politics. It is also an issue to prepare for a sustainable career in politics and keep motivation high to go the extra mile in the interest of society as a whole.
(Image: Extract of Adolphe Menzel, Das Ballsouper, 1878, SPK Berlin)
Of or about
There exists a fundamental difference between taking a picture of something or someone as opposed to taking a picture about someone or something. With the term about we denote or refer to a more abstract category of trees, animals or human beings. The use of of, however, refers to a specific realization within a specific category. Painters or photographers have applied this distinction for a long time. It is similar to social scientists who consider persons or relationships as belonging to more general categories. Gender is such a category which has preoccupied us for years before concluding that just 2 gender categories are not enough to come up with reasonable descriptions and predictions of behavior. The realizations of gender are manifold and not necessarily or only binary in nature as well appearances. Eventually social categories are enlarged to fit empirical patterns in more adequate ways. The image of someone/something therefore is something very different from an image about someone/something. (Image of: Children’s corner at Musée Rodin Paris. Image about: Pedagogic approaches to art, here sculptures « Le penseur », Rodin 19th century)
