Start-up Winner

The SCCON 2024 has awarded one of its prizes for start-ups to „neuraflow“, which proposes the programming of chatbots for small communities or cities among other AI-applications. The test in multiple languages for the city of Bremerhaven is fun to test and shows that online public services can be witty and fun to use. The incorporation of local dialects gives the impression of a very personalized service. Moving the administration closer to the heart and the location of its citizens is achievable through shifting communication online. Prior information before a first contact speeds up information and administrative processes for everyone involved. Congratulations to the team involved and we look forward to many nice applications of the same technology in other cities. Admin can be fun, even in Germany 😉😂

Digital public management

Countries with large public sectors also have specialized research called administrative science. More than 25 years ago the whole discipline has been hooked on the idea of so-called “new public management”, which introduced “management by objectives” and “benchmarking” as new tools into the field of public sector management. In Germany Naschold and Bogumil (2000) have been publishing extensively on the topic.  In 2024 the new public management is well established and the now new challenge is “digital public management”. Berlin just hosted a fair on this topic (SCCON 2024). This allows to speed up administrative procedures, increase the reach of public administration into remote areas and creates new challenges to counter the digital divide of society. The modern public sector may shift from being pushed by private sector companies in terms of digitalization to being a forerunner of digital provision of services. Tax declarations in Germany are a good example, where for many years it is a widespread practice to rely on digital forms of declaration and communication between the tax office and its clients.
Other countries, like Estonia, have taken already many more far reaching forms of digital public management and digital provision of services. The scope of such reforms is huge and the administration of persons in remote areas and aging societies give additional reasons to push ahead with digital public management.
At the time when even emails become outdated among youth, some administrations are proud to feature their latest innovation in digitalization. A machine is opening physical letters and scans the documents automatically and stores them in a secured cloud for example. It is indeed an important “bridging technology” for administrations dealing with a generation of older persons who are used to this form of communicationd by (snail)mail.
Many interesting new digital solutions (hard and software) were on display at the SCCON 2024 and many more are in the pipeline or pilots have been implemented already, well worth studying in more detail.

Ranking Enterprises

The Spanish economic newspaper has published on its front page an updated ranking of the top 10 Spanish companies using environmental, social and governance (ESG) criteria (see below). elEconomista.es on 2024-10-12 shows through this updated ranking that ESG criteria continue to be relevant information for investors. It is not just a nice to have information but gives important information on the sustainability record of a company. Continuous monitoring is key to show and reward the efforts and investments companies have made to improve sustainability. This information needs large distribution in order to keep up the awareness that there is more to a balance sheet than just turnover, profit margins, debts and investment. Churning of employees creates costs to society as a whole as well. Any early information on ESG indicators, therefore, allows a much broader assessment of the full impact of enterprises, 360 degrees and over time. Certainly a good example to follow up on.

Work Subordination

One of the defining principles besides the job description, working time, working place, remuneration of a work contract is the subordination to a superior. The employment contract entails some more or less strictly executed form of direction, but a right of direction nevertheless. This element of subordination has become a major issue in the definition of whether you are effectively an employee or a self-employed person. The digital revolution had enlarged the kinds of subordination. Platforms and algorithms, that distribute work among several employees (but named platform workers) disguised the subordination to a superior level of management to the platform and its seemingly anonymous algorithm. Many young riders were saying, I don’t like bosses, but I am willing to accept a “technical” platform that distributes work tasks only seemingly in a non-discriminatory way. Due to a failure of labour legislation to regulate early enough a thriving model of fake self-employment developed throughout Europe and beyond. Labour Courts have contributed a lot to correct the disguised subordination. Even Uber is advertising that they only operate as a broker of tasks, but have no subordinated employees. The related issue of subordination remains largely the same. Subordination to an algorithm of the distribution of tasks is the end result.
Many start-up enterprises use Kanban boards to facilitate project and team management. Shifting tasks between employees, introducing new tasks and self-selection of tasks are potentially subordination-free allocation of tasks (example software). Flat hierarchies seem more manageable through the use of such tools. The number of tools that integrate other office functions is impressive. When testing such tools, that become more popular also in the distribution of household tasks, beware of the data-hungry nature of such tools. For example, https://trello.com/ warns correctly in the small print that for its full functionality it would need to have permission to use “your” camera, microphone, contacts, photo library, calendar etc.
This demonstrates that subordination, nowadays, is complemented by the algorithmic use of a lot of privacy, we would never have agreed to a boss in person should even ask for. The new and old subordinators have powerful tools at hand, the subordinated will have to get their act together and limit the amount of subordination they are willing to accept.
Again, this is a generational topic. The low threshold to accept technical subordination in younger generations, your autonomous level-5 car is breaking earlier than you even perceive a risk, is confronted with the higher threshold to accept personal subordination for youth. Interestingly, for older generations the obverse is true. All in all, we have ample reason to rethink and re-define also in legal terms the manifold, disguised and new forms of subordination related to work.