Gaming has moved digital and online for a long time. Networked gaming and following the best gamers online on video-platforms like twitch has captured a lot of attention from younger generations. With a real trend of gamification for industry and even public services, the digital gaming sector is moving from backstage to front end of companies and services. Public administration as a game. Enjoy the use of a public service through a game-like experience. Walk around in the metaverse world and get your admin work done. I would love to have such an experience. There are so many applications for gamification that the bottleneck is in the human resources to program all these applications. Coding the digital and virtual worlds to get real stuff done is just around the corner. The SCCON 2024 in Berlin showed these technologies next to each other. 2025 we might see integrated prototypes. I have a digital dream, others call it a vision for public services in the 21st century. 
Language Tech
Inclusive societies can build on many tools including AI to lower language barriers. It is not only a question of translation, but many other forms of language come to mind. Sign language or easy language are necessary to facilitate broader access to public services. Reading out texts on webpages or Braille translation for the blind to interact through keyboards are additional forms that are available in digital communication as well. The audio description of videos and images is well advanced (reverse engineered through AI) and allows people with limited vision to fully participate in society. Audio messaging and transcription are used by almost everyone by now. Public services will open up to these channels of communication as well. The technology around languages is much more than just translation and AI-assisted learning of languages (talkpal for example). The new lingua franca is language technology, because it enables us to speak many languages at the same time even dialects or lost languages and in many voices. (Image: Extract of Josef Scharl, the newspaper reader, 1935, Neue Nationalgalerie Berlin)
Citizen Services
In addition to public services there are many citizen initiatives that pick up common interests of citizens. These range from long-term infrastructure projects to daily care and provision in small neighborhoods. Such efforts build on volunteers and the organization of volunteering as an integral part of community life and services. To facilitate these organizational tasks online tools can make a real difference. However, the trust in specific tools beyond the general platforms known for their sketchy treatment of data privacy and protection is low. Therefore it is necessary to rely on trustworthy open source software to support local communities and networks of volunteers in their work and efforts. Secure e-tools for collaboration have an important role to play to reward volunteers with e-learning and being part of or even driver of new digital services. The software „wechange“ offers a platform with several tools for e-organization and communication small communities can set up themselves. Bottom up organizing in addition to the more top down public services complement each other. Going digital is the way forward in both domains.
Gov Tech
For many years we have believed that technology is something for experts and a special sector of the economy. Private sector companies have taken the lead and innovative applications of e-solutions or web-based applications have moved online to attract huge crowds. Some 20 years later, the scope to move public services online are on top of the agenda as well. Not only in security, defence, infrastructure management and health e-solutions are drivers of innovation and improve the reach out to persons in remote places, where it is hard to keep up equal provision of services otherwise. This is where “Gov Tech” comes into play. Government Technologies I would define as all technolgies that are needed to service your current citizens, past and future citizens as well as “want to be citizens”. This needs a whole of government approach, since there are many cross-cutting issues involved like cyber security and data protection. “Gov Tech” is no longer just nice to have. It has become a “sine qua non” condition of government. The expectations of people have been shaped by private use and habituation to online access and amenities that government and public services have to follow suit in order to be perceived as similarly close and accessible for people. Besides the technological aspects of hardware and software solutions for gov tech there is the huge issue of taking people with you on that e-journey. Even social policies and social inequality are subject to the e-volution of gov tech. There is a potential to reach more people with the same number of administrators by use of new gov tech solutions. At the same time, the risks to loose people who choose to remain off-line or have no access to online services increases as well. Gov Tech poses multiple challenges as well as interesting solutions. Great to see many regions and states taking these issues very seriously.
(Image: SCCON, Berlin 2024-10). 
Water Quality
Obviously, water is not just an issue of quantity, but also quality. The availability of sufficient quantities of water in a region depends on rain, its storage, and the use of these water resources. The quality of water is a subsidiary issue, as lack of inflow causes concentrations of nuisance in water to rise. Global warming will most likely intensity the concern for not only the quantity, but also the quality of water.
Public services are in charge to sample and monitor levels of water quality for consumers. Independent of public, private or public private partnerships in this field there is a need to check from time to time the quality of water. Public institutions do a great job in monitoring water quality, but as science progresses there are new sources of pollution that enter the already complex analysis of water quality. New chemicals and remains of medical or pharmaceutical analyses have been retrieved from water and, sometimes, they have reached critical or unhealthy levels.
More detailed monitoring is necessary and new digital tools allow to improve just this type of monitoring to inform policy makers on shifting patterns.
A project of that type “Urban Green Eye”, for example, allows to monitor the artificialization of previous vegetation to show up on satellite images of Germany. Independent groups, citizens or communities might find it useful to use their own sampling and testing to guard against abuses or dysfunctional public monitoring systems. Start-ups like “Hydroguard” offer services to support activists, communities or public services in their own efforts to ensure water quality. 
Water as a Service
Most of us are happy to turn on the water tap and enjoy the bubbles of fresh water. In other parts of the world this is considered a luxury and precious good. Public infrastructure takes care of water supply and treats waste water. We hardly even notice. This is changing in many regions of Europe now and Berlin and its surroundings are a good example of the challenges of water as a service. We need to sharpen our awareness that, yes, climate change again, has changed the priorities of water supply. Some East German regions face already a water supply shortage due to lack of rain water and adequate measures to store rather than evacuate rain fall. The German weather service (DWD) offers not only the info on rain fall, but also several indicators on soil humidity from 10cm to 200cm under the surface.
These measures are important for crops and agriculture, but also for trees and vegetation in general. The droughts of the last years show a lack of humidity in large parts of East Germany.
This is the starting point for the “citizen science” project in the region of Brandenburg. The “Wassermeisterei” brings together people interested in water management to monitor soil humidity with a shared infrastructure and citizen enthusiasts to raise awareness and draw conclusions on the local preconditions for agriculture and forestry. Knowing about the evolution of water availability over time allows to make more informed judgements about the need and potential of a continuous and improved “water as a service”. The presentation of the project on the e-government fair was a reminder to take water more seriously and to value this crucial resource with more respect. 
Digital Zebra
It is a difficult task in all countries to bridge the digital divide in a society. On the one hand, there are so-called digital natives, those who have grown up with smartphones and notebooks all around them all the time. On the other hand, there are many persons who have not kept track of the digital turn and feel rather lost or are afraid of making mistakes using digital tools. As public services are also moving online, the need for a society-wide comprehensive mastering of digital information and tools have become a sheer necessity. It is much more than just nice to have.
As public services move online like registrations, payments or tax declarations, the need for training and/or assistance of millions of people in a country become a real challenge. This is where the innovative project “digital zebra” in Berlin comes into play. Through the network of public libraries you can get support in person to master your digital challenges.
The name of the project refers to the “zebra crossing” of a road, which assists persons to move from one side to the other side, just like crossing the digital divide. We shall need a lot of those guides and other multiplyers who can assist people to move safely online. Only through this form of taking people with you on the move towards online public services we shall close the gap of the digital divide. It is probably going to widen before we can narrow it again, unless we breeding digital zebras in a rapid way.
(Image: SCCON 2024-10, Berlin) 
Public health info
Public services have a premordial role to play in providing reliable and up-to-date information on health issues. It is no longer only in charge of collecting this information, for example on infectious diseases, but public services are in charge of timely disemination of that info as well. This is, of course, were online services and AI come into play. Getting out this info is crucial, but in the age of fake news and the wide disemination of news on social media, public services need to check also what becomes of the news they have published. The Covid-19 pandemic has been a worthwhile experience in this respect. It is important that reliable information is transmitted via trustworthy channels, which have already been established prior to the “next” health crisis. Many innovative tools were presented at the SCCON 2024 and maybe trustworthy video calls with a medical doctor or your pharmacist may constitute a solution to many infectious pandemics. However, trust in the technology is important as well as equipment and identification systems to be sure that your medical doctor you meet online is actually a medical doctor or only a savy pretender. The issue is as old as medical assistance. The RKI in Germany is the reference information for coordinated information on many public health issues like infectious diseases.
(Image: Extract of David Ryckart d.J. 1612-61, Der Dorfchirurg, SPK Gemäldegalerie Berlin) 